‍We understand that reporting a complaint and engaging in conflict can be challenging. A complaint process can feel lengthy and controversial. Should you need immediate support, these the resources below.

SPORT RELATED RESOURCES
GENERAL RESOURCES

Call the Crisis Services Canada 24-hour hotline:
1-833-456-4566 / Text 45645
(In Quebec: 1-866-277-3553)OR call 9-1-1

NEED EMERGENCY HELP WHILE TRAVELLING ABROAD AS A CANADIAN TEAM MEMBER? 

Global Affairs Canada can direct you to trusted local resources: sos@international.gc.caCall direct of collect: 1-613-996-8885WhatsApp: +1-613-909-8881SMS: +1-613-686-3658

If you have provincial health coverage only, you can talk to your doctor (or any doctor at a walk-in clinic if you don’t have a family doctor) and ask for support and/or a referral to a psychiatristYou can book directly with any psychology or counselling practitioner of your choice on a fee-for-service basis.
There may be local services provided by your health authority that you can access:
Call 2-1-1 or visit 211.ca : Canada’s primary source of information for government and community-based non-clinical health and social servicesFind services in your area:Wellness Together Canada provides free and confidential mental health and substance use support 24 hours a day, 7 days a week in French and English:

French: https://www.wellnesstogether.ca/fr-CA
‍English: https://www.wellnesstogether.ca/en-CA?lang=en-ca

‍Talk to a mental health professional one on one:

French: Composez le 1-866-585-0445 ou textez le mot MIEUX au 686868 (pour les jeunes) ou 741741 (pour les adultes)

English: Call 1-866-585-0445 or text WELLNESS to 686868 (for youth) or 741741 (for adults)

A list of services available for all provinces and territories as well as specific demographic groups:

French: https://www.canada.ca/fr/sante-publique/services/services-sante-mentale/sante-mentale-obtenir-aide.html

‍English: https://www.canada.ca/en/public-health/services/mental-health-services/mental-health-get-help.html

Check with your benefits provider to see if you have coverage for psychology or counselling servicesCheck the policy requirements for the types of practitioners they will cover

Depending on your province and your sport, you may be eligible for mental health support through your provincial team. You could ask your Provincial Team coach for more information.
You may be eligible to request services (free or fee-for-service) through the Canadian Centre for Mental Health and Sport
Eligibility: 16 years or older, Canadian citizen or permanent resident, competitive or high-performance athlete, experiencing mental health challenges.

Fees: https://www.ccmhs-ccsms.ca/fees
‍Referrals:  https://www.ccmhs-ccsms.ca/refer

‍In Quebec, provincial athletes can get help through Sport’Aide:
Phone and SMS: 1-833-211-AIDE or 1-833-245-HELP

Email: aide@sportaide.ca or facebook.com/sportaide

‍Online:
‍https://demande.sportaide.ca/demande/ (French)
‍https://demande.sportaide.ca/demande/form_en.php (English)

You may be eligible to request services (free or fee-for-service) through the Canadian Centre for Mental Health and Sport
Eligibility: 16 years or older, Canadian citizen or permanent resident, competitive or high-performance coach or staff member, experiencing mental health challenges
‍
Fees: https://www.ccmhs-ccsms.ca/fees
‍Referrals:  https://www.ccmhs-ccsms.ca/refer

‍Game Plan provides mental health supports through LifeWorks (free) and mental health practitioners who know sport (fee-for-service)
‍
If you have extended medical benefits through your sports organization, they may cover some or all of the fees.

AAP carded athletes have access to subsidized mental health care through Game Plan (including up to 2 years following retirement/loss of carding)
‍
Talk to a counsellor now: 1-844-240-2990 (24/7/365, through LifeWorks)
‍
Connect with a mental health practitioner who knows sport: mentalhealth@mygameplan.ca

‍

If you are complainant or respondent to a case admissible to OSIC OR are a victim/survivor of Prohibited Behaviour as defined in the UCCMS in a situation that would be admissible to the OSIC, regardless of whether a complaint has been filed

You may be eligible for mental health services through the Canadian Centre for Mental Health and Sport (eligibility criteria are here: https://sportintegritycommissioner.ca/mental-health)

If you are eligible, you can apply for support by contacting the Canadian Sport Helpline from 8:00 a.m. to 8:00 p.m. (ET), 7 days a week:

Phone/SMS: 1-888-83SPORT (77678)
Email: info@abuse-free-sport.ca

‍For more information about the Mental Health Support Program and other Support Services of the OSIC, please click HERE

IF IT'S AN EMERGENCY:
‍
Call the Crisis Services Canada 24-hour hotline:
1-833-456-4566 / Text 45645
(In Quebec: 1-866-277-3553) OR call 9-1-1

If you don’t have extended medical benefits:

If you have provincial health coverage only, you can talk to your doctor (or any doctor at a walk-in clinic if you don’t have a family doctor) and ask for support and/or a referral to a psychiatristYou can book directly with any psychology or counselling practitioner of your choice on a fee-for-service basis.

There may be local services provided by your health authority that you can access:

Call 2-1-1 or visit 211.ca : Canada’s primary source of information for government and community-based non-clinical health and social services

Find services in your area:

Wellness Together Canada provides free and confidential mental health and substance use support 24 hours a day, 7 days a week in French and English:

French: https://www.wellnesstogether.ca/fr-CA
English: https://www.wellnesstogether.ca/en-CA?lang=en-ca

Talk to a mental health professional one on one:

French: Composez le 1-866-585-0445 ou textez le mot MIEUX au 686868 (pour les jeunes) ou 741741 (pour les adultes)

English: Call 1-866-585-0445 or text WELLNESS to 686868 (for youth) or 741741 (for adults)

A list of services available for all provinces and territories as well as specific demographic groups:
French: https://www.canada.ca/fr/sante-publique/services/services-sante-mentale/sante-mentale-obtenir-aide.html

‍English: https://www.canada.ca/en/public-health/services/mental-health-services/mental-health-get-help.html

‍If you have extended medical benefits:
‍
Check with your benefits provider to see if you have coverage for psychology or counselling services.
Check the policy requirements for the types of practitioners they will cover

https://www.canada.ca/en/public-health/services/mental-health-services/mental-health-get-help.html

‍If you're in immediate danger or need urgent medical support, call 911.If you or someone you know is thinking about suicide, call Talk Suicide Canada at 1-833-456-4566. Support is available 24 hours a day, 7 days a week.For residents of Quebec, call 1-866-277-3553 or visit suicide.ca.Visit Talk Suicide Canada for the distress centres and crisis organizations nearest you. If you're experiencing gender-based violence, you can access a crisis line in your province or territory.