About

Samantha is Canada's leading conflict and complaint management professional, processing over 200 complaintsand disputes across Canada in 2022-2023.

About Samantha

Samantha is a conflict management consultant and mediator who has extensive experience across the sport system in Canada.  In experiencing a challenging and disjointed SafeSport process as a complainant, Samantha refocused her education and career on Conflict Management in order to create spaces that allow for inclusive, equitable and collaborative conflict management practices.

Samantha holds a B.A. in Psychology, and a M.A. in Conflict Analysis and Management. With specific research and expertise in the adaptive and disability sport system, Samantha approaches conflict management and capacity building through a lens that understands the disparate needs of stakeholders and adopts a shared approach to decision making.

GUIDING YOU THROUGH THE DISPUTE PROCESS

Each conflict and organization is unique. Heron Resolution tailors all dispute resolutions, mediations and conflict management services to fit the needs and desired outcomes of our clients.

What do our clients say

"We are incredibly lucky to have Samantha’s and Heron Resolutions skills in a diverse and evolving non profit. Her ability to understand and summarize individual concerns or ideas and turn them into strategy for our organization has been crucial for the Board’s ability to communicate and operate."

Sierra McCann
President, Kootenay Adaptive Sport Association

"Samantha brings a level of professionalism and expertise that our organization was lacking. Her knowledge of human dynamics and resolution processes are vital in helping us navigate conflict with our stakeholders"

Connor Tobin
General Manager, CE Brands Inc